Bridge the Cloud HCM Support Gap
Many customers are led to believe that a cloud application requires less support than a traditional on-premise system. This is a myth. In reality, cloud applications like Employee Central require the same amount of support as their on-premise counterparts, but the type of support they require is different.
Cloud support tends to be more business-focussed and less technical. One way a support gap occurs is when HR departments are not prepared to handle the level of business-based support they are now asked to provide. In most cases, they simply don’t have the resources or training to do it. To make it more urgent, most IT departments don’t have the business resources to provide the support, either.
Just because you’re moving to the cloud doesn’t mean you should stop worrying about support. It is imperative that Employee Central customers understand and plan for the changing support requirements. CloudCare provides the knowledge, services and expertise customers need to bridge the cloud HCM support gap.