Many customers are led to believe that a cloud application requires less support than a traditional on-premise system. This is a myth. In reality, cloud applications like Employee Central require the same amount of support as their on-premise counterparts, but the type of support they require is different.
Cloud support tends to be more business-focused and less technical. One way a support gap occurs is when HR departments are not prepared to handle the level of business-based support they are now asked to provide. In most cases, they simply don’t have the resources or training to do it. To make it more urgent, most IT departments don’t have the business resources to provide the support, either.
CloudCare was created by iXerv’s HR experts to help SAP SuccessFactors customers meet the process, data and legislative requirements they face throughout the year. HR teams face constant demands on resources and data. CloudCare helps customers meet these demands while ensuring process and data accuracy. CloudCare allows customers to:
Every customer is unique and requires a different level of support. Some require only basic configuration assistance while others need a complete package of configuration, issue management and support services. That is why CloudCare offers a variety of packages to meet all types of customer needs.
We take care of all configuration changes and evaluate the impact of each quarterly release for you, relieving your system admin and staff.
We fully manage your application and interaction with SAP SuccessFactors support. We make sure you benefit from the innovation coming in each quarterly release.
All of the features of Extended, plus we support your functional HR team on how to use the SAP SuccessFactors solutions and to perform regular HR tasks in the system.